From 160,000-user support floors to AI automation lead.
Fourteen years, four stages — each one wired into the next. Scroll and the signal follows.
- STAGE 01Apr 2012 – Oct 2019
Senior System Support Engineer
Optum / UnitedHealth Group
Supported 160,000+ users domestically and internationally, resolving desktop, network, VPN, and enterprise application issues. Administered Active Directory, Office 365, Exchange, and security access across AS/400, ServiceNow, and Citrix platforms.
Enterprise SupportActive DirectoryOffice 365ServiceNowCitrixSCCM - STAGE 02Feb 2020 – Apr 2022
UI Designer & Desktop Support Specialist
National Beverage Corp.
Promoted to UI Designer; built a fully functioning internal IT Portal improving self-service access across 12 remote locations. Created user-centered interfaces that reduced ticket volume, led pandemic-response Chromebook deployment, and administered Mitel VoIP and Active Directory.
UI DesignIT PortalActive DirectoryVoIPDesktop Support - STAGE 03Apr 2022 – Present
Web Designer & Platform Manager
AKAtlanta
Designed and maintained the public-facing website using WordPress/Divi, led a full VPS migration with Cloudflare CDN and Nginx security hardening, created user manuals for non-technical content management, and delivered client-facing designs based on executive direction.
WordPressDiviVPSCloudflareNginxUI Design - STAGE 04Apr 2022 – Present
AI Automation Lead & UI/UX Developer
Omega World Travel / Cruise.com
Built a custom project management app for Marketing and Affiliate teams, deployed RAG and GPT-powered assistants for Sales, designed n8n automation workflows eliminating 4–6 hours of manual work per week, and established a full media production pipeline with green screen and Adobe Premiere.
AI AutomationUI/UX Designn8nRAG PipelinesGPTAdobe Premiere
Full Stack Developer
Academy South Florida
Network Specialist
Chattahoochee Technical College
Computer Science
University of West Alabama
Business Management
Georgia Perimeter College
Available for new work